Advanced troubleshooting

If the basic steps didn't help, try these advanced solutions.

Step 1: Update the App

Check in the App Store if a newer version is available. We release regular updates.

Find the version number under MORE.

Step 2: Reinstall the App

1. Uninstall the app
2. Reinstall from the App Store
3. Log in with your credentials

✅ Don't worry: Your data is stored centrally and won't be lost.

Step 3: Reconnect Wearables

1. Disconnect all wearable connections
2. Set up connections again
3. Grant all permissions

Step 4: Wait for Third-Party Data

Give the app at least one day. We have no influence on when we receive data from Apple Health, Google Fit, or Garmin.

Still Having Problems?

Contact us via MORE → Contact us. The app will automatically send your settings so we can help faster.